Order tracking or delivery
- Enter your order number
We can check the status of your package in a few minutes ✅
Returns or exchanges (size, delivery error, etc.)
- Please provide your order number and the reason for the return.
ℹ️ All return conditions are detailed here: Shipping & Returns
Defective product or error on our part
- Please provide your order number and photos of the defect.
Exchange or refund 100% covered
Product questions / sizes / UJ concept
Ask us all your questions! We respond within 24–48 business hours.
You can find your answers here
Shipping
What is the status of my order?
You can track your order using the tracking number received by email as soon as it is shipped.
For any questions, please provide your order number in the form above ✅
What are the delivery times?
The complete delivery times according to the type of order (pre-order, stock) are detailed here:
👉 Shipping & Returns
Article
How do I choose my size?
We recommend consulting our Size Guide before purchasing 📏
In case of a sizing error, an exchange is possible within 14 days.
Can I return an item?
Yes ✅
Returns accepted within 14 days if the conditions are met:
Unwashed, unstained, labels and packaging intact.
Return conditions here: Shipping & Returns
What should I do if my item is defective?
We'll sort this out 100% 💙
Provide your order number + photos of the defect → immediate exchange or refund.