FAQ - PRACTICAL INFORMATION

Simply choose your favorite UJ jersey, your size, and then add it to your cart.

Next, confirm the order by entering your delivery and payment information.

You will immediately receive a confirmation email ✅

We accept the following secure payment methods:

• Credit card (Visa, Mastercard, American Express)
  
• PayPal
  
• Apple Pay / Google Pay
  
• Shop Pay ✅
  

All transactions are encrypted and 100% secure 🔒

Yes, as long as the order has not yet been processed for preparation ✅

You can cancel it directly from your customer area within 4 hours of purchase .

If this deadline has passed, please contact us promptly via Customer Support:

We will do our best to help you before shipment 🚚

⚠️ Once the order is being prepared or shipped, it will no longer be possible to modify or cancel it.

Enter your code in the “Promo code / Gift card” box during checkout before confirming your order.

If the code is not valid, check:

• Terms of Use
  
• The expiry date
  
• The minimum amount required

This depends on the product's status at the time of your order ✅

🟢 Item in stock

🔵 UJ Pre-orders (limited time offer)

For all delivery times: click 👉 here

Once your order has been shipped ✅

➡️ You will receive an email containing your tracking number and the real-time tracking link .

You can also track your order at any time via:

My Account → My Orders → Tracking

Yes ✅

We deliver worldwide thanks to our logistics partners in Europe & Asia .

Depending on the destination, delivery times may vary slightly.

Don't worry, we're here for you ✅

If your tracking information has not updated for 7 business days , or if the estimated delivery time has passed:

➡️ Contact us via Customer Support

We will open an investigation with the carrier and offer you a quick solution .

Yes ✅ You have 14 days after receipt to request a return.

Conditions for the return to be accepted:

• New product, tried on only for verification ➝ not worn during the day

• Unwashed

• Original labels and packaging intact

• No special customization on the jersey

Return shipping costs may still be your responsibility depending on the situation.

All the details are here 👉 link to your “Shipping & Returns” page

Oops 😥 It can happen, but we take responsibility ✅

In this case :

✅ Exchange or full refund at our expense

✅ Return or photos are sufficient depending on the problem

✅ Priority processing by our team

Contact us within 14 days of receipt with photo/video evidence of the defect.

After receiving and validating your return, we will process the refund:

• Within 3 to 7 business days depending on your payment method 💳
  

The refund will be issued to the payment method used for the purchase.

You will receive a confirmation email as soon as your request is finalized ✅

Your satisfaction remains our priority 💙

Yes, you can exchange your item for another model , another size , or another UJ design , within 14 days of receipt.

Conditions 👇

• The product must be new , unwashed, with tags intact.
  
• The requested item must be available at the time of your request.
  
• Only any price differences will need to be paid or refunded.
  

Contact us via UJ Customer Support for prompt assistance ✅

We recommend choosing your usual size .

For a looser fit ➝ choose one size up ✅

📌 Consult our Size Guide for precise measurements (coming soon to each product page).

Our jerseys are made from 100% Premium Polyester , with a breathable, lightweight and durable Jacquard mesh fabric.

Designed for comfort , wear resistance and quick drying .

Sportswear cut / regular fit : neither too loose nor too tight ✅

✔ Ideal for everyday wear as well as for sports

If you prefer an oversized fit ➝ choose a size up

According to the model:

• Premium embroidered elements (UJ signature, character signature, special details…)
  
• Background patterns sublimated into the fabric (wash-resistant, crack-free)
  

📌 Technical details are specified on each product page.

No ❌

UJ jerseys are original creations inspired by anime.

No official affiliation or license.

💡 Created by fans — for fans ❤️

A UJ Drop represents the release of a new collection of jerseys inspired by a specific anime 🥷✨

Each Drop tells a story , linked to the featured characters.

📌 Quantities often limited

📌 Unique and exclusive designs at UJ

✔ When the Drop ends, some models will not return …

👉 True fans never miss a Drop 😏🔥

The Standard Edition is the premium entry-level option in the Jersey Universe.
Designed to be accessible to all fans , without compromising on quality 👊

✦ Premium quality : breathable fabric, optimized comfort
✦ Clean finishes : embroidered logo or silicone/TPU depending on the model
✦ Design inspired by exclusive UJ anime universes

Packaging included :

– UJ magnetic box
– UJ Authentic Card ✅
– Mini character card (fan service)

➜ The perfect jersey to represent your favorite character at an affordable price , while still enjoying a premium product ✔️

Pre-orders allow you to reserve your jersey in advance of the official release ✅

You buy before production ➝ your part is made especially for you .

🎁 Pre-order benefits:

• Receive your jersey before the official release
  
• Limited special offer
  
• No risk of breakage

Pre-orders are open for 7 days.

More information here

We respond to all requests within 24 to 48 business hours .

(Sometimes faster on WhatsApp 🤝)

For any questions, you can contact us:

• Email support : contact@universjersey.com
  
• Contact form (Customer Support page)
  
• WhatsApp Business for a faster response 📲

Univers Jersey is based in France 🇫🇷 .

• Design & Development Office : France 🇫🇷
  
  → All our jerseys are conceived and designed in France ✍️
  
• Logistics centers : Europe & Asia 🌍
  
  → To ensure specialized production and fast international delivery
  

This organization allows us to guarantee:

✨ An original creation
⚙️ Controlled quality
🚚 Reliable worldwide shipment tracking